Legal

Refund Policy

Last updated: June 9, 2026

Please read this policy carefully before purchasing any paid membership plan on StarVivah. By completing a purchase you confirm that you have read, understood, and agreed to the terms set out below, as well as our Terms & Conditions.

1. Overview

StarVivah offers a free Basic plan and paid membership plans — Silver, Gold, and Diamond — available through the StarVivah mobile application. This policy governs all matters relating to refunds for those paid plans.

All plan pricing, applicable taxes, and billing details are clearly displayed before you complete a purchase. By proceeding with payment you acknowledge that you have reviewed and accepted the stated charges.

2. No Refund Policy

All sales of paid membership plans on StarVivah are final. Once a plan is successfully purchased and payment is confirmed, no refund will be issued under any circumstances, including but not limited to:

  • Change of mind after purchase.
  • Dissatisfaction with the number or quality of matches received.
  • Deciding to cancel the subscription or stop using the platform.
  • Finding a match and no longer needing the service.
  • Failure to use the paid features during the subscription period.
  • Account suspension or termination resulting from a violation of our Terms & Conditions.
Important: Cancelling your subscription stops future auto-renewal charges but does not entitle you to a refund for the current billing period already paid.

3. Payment Failure Refunds

The only circumstance under which StarVivah will process a refund is a confirmed payment failure where your account has been debited but the plan was not activated.

This includes situations where:

  • Your bank or payment provider debited the amount but the transaction did not reach us and your plan was not activated.
  • A duplicate charge occurred due to a payment gateway error for the same transaction.

In either case, the amount will be refunded to the original payment method within 7–10 business days of the failure being confirmed. Bank processing times may vary.

To report a payment failure, email us at support@starvivah.com with your registered mobile number, transaction reference ID, and a screenshot of the debit confirmation from your bank. We will investigate and respond within 2 business days.

4. GST & Pricing Transparency

Membership plan prices displayed on StarVivah are listed exclusive of Goods and Services Tax (GST). Where a discount or offer is applied to a plan, GST is calculated on the discounted price, not the original pre-discount price.

  • The final payable amount — discounted price plus GST on that discounted price — is shown on the payment screen before you confirm your purchase.
  • GST is levied at the rate applicable to digital services under the current Indian GST framework.
  • The GST amount forms part of the total purchase price and is non-refundable once the transaction is completed.
  • A payment receipt showing the discounted price and GST charged is sent to your registered email address upon successful purchase.
  • There are no hidden charges. The amount shown at checkout is the exact amount you will be charged.
If you require a GST invoice for business purposes, write to us at support@starvivah.com with your GSTIN and registered business details within 30 days of purchase.

5. Authorised Payment Channel

StarVivah collects payments exclusively through its authorised payment gateway integrated within the StarVivahmobile application and website. This is the only legitimate method by which StarVivah accepts payments for any membership plan or service.

  • StarVivah does not accept payments via cash, bank transfer, UPI handles not operated by our gateway, third-party wallets, or any other channel.
  • All transactions through our payment gateway generate an instant payment confirmation and receipt sent to your registered email or mobile number.
  • If you are unable to locate a receipt after a payment, contact us immediately at support@starvivah.com.
Never make a payment outside the official StarVivah app or website. StarVivah will not be liable for any amounts paid through unauthorised channels.

6. Unauthorised Collection by Communities

StarVivah partners with community organisations to power its matchmaking ecosystem. However, no community partner, representative, or affiliate is authorised to collect any payment on behalf of StarVivah.

If any individual or community organisation approaches you and requests payment — in any form — claiming it is required to access StarVivah services or matches, this is not sanctioned by us and may constitute fraud.

We strongly urge you to report such incidents to us immediately so we can investigate and take appropriate action to protect other users.

Report unauthorised payment requests: Write to us at support@starvivah.com with the name of the individual or community, the amount requested, the mode of payment asked for, and any supporting screenshots or messages. All reports are treated with strict confidentiality.

7. Contact Us

For payment failure reports or billing queries, contact our support team:

StarVivah Support

Email: support@starvivah.com

Hours: Monday – Saturday, 10 AM – 6 PM IST

Please allow up to 2 business days for an initial response.