1. Acceptance of Terms
By accessing or using StarVivah(“the Platform”, “we”, “our”, or “us”) at starvivah.comor through our mobile application, you agree to be bound by these Terms and Conditions (“Terms”) and our Privacy Policy.
If you do not agree with any part of these Terms, you must discontinue use of the Platform immediately. These Terms constitute a legally binding agreement between you and StarVivah.
We reserve the right to update or modify these Terms at any time. Continued use of the Platform after changes are posted constitutes your acceptance of the revised Terms.
2. Eligibility
To use StarVivah, you must meet all of the following criteria:
- You are at least 18 years of age.
- You are legally eligible to enter into a binding contract under applicable Indian law.
- You are unmarried, divorced, or widowed and are genuinely seeking a life partner for matrimony purposes.
- You are not currently in a legal marriage at the time of registration.
- You are a citizen or resident of India, or an Indian national residing abroad.
- You are using the Platform for personal, non-commercial purposes on your own behalf or on behalf of a family member with their full knowledge and consent.
- Your profile and information are genuine, accurate, and not intended to mislead other users.
StarVivah reserves the right to terminate accounts found to be in violation of these eligibility criteria at any time without prior notice.
3. Account & OTP Login
StarVivah uses OTP (one-time password) based authentication. No passwords are stored. Your registered mobile number is your identity on the Platform.
Registration
- You must provide a valid, active Indian mobile number during registration.
- Each mobile number may be associated with only one active account.
- You are responsible for keeping your registered mobile number up to date. Loss of access to your number may result in inability to log in.
Account Security
- Do not share OTPs with anyone, including individuals claiming to be StarVivah representatives. We will never ask for your OTP.
- You are responsible for all activity that occurs through your account.
- If you suspect unauthorized access to your account, contact us immediately at support@starvivah.com.
Family-Managed Profiles
Profiles may be created and managed by a family member on behalf of the prospective candidate, provided the candidate is aware of and consents to the profile. The family member accepts these Terms on behalf of the candidate and assumes full responsibility for the accuracy of the information provided.
4. Profile Guidelines
Your profile represents you on the Platform. You are solely responsible for the accuracy, completeness, and integrity of your profile information.
- All information provided must be truthful and accurate. Misrepresentation of age, marital status, profession, income, education, or other material facts is a violation of these Terms.
- Profile photos must be recent, clear, and of the registered user only. Group photos, photos of children, or images not depicting the profile owner are not permitted as the primary profile photo.
- Photos must not contain explicit, obscene, or inappropriate content.
- Your profile must not contain contact details (phone numbers, email addresses, social media handles, or external URLs) in publicly visible text fields. Contact sharing is only permitted within the in-app messaging system after mutual interest.
- Profiles promoting commercial services, political content, or religious solicitation are strictly prohibited.
- StarVivah reserves the right to remove or edit any profile content that violates these guidelines, with or without prior notice.
5. Prohibited Conduct
You agree not to engage in any of the following:
Fraud & Misrepresentation
- Creating fake or duplicate profiles.
- Impersonating any person or entity.
- Providing false information about yourself, your qualifications, or your intentions.
- Concealing a current marriage or other committed relationship.
Harassment & Abuse
- Sending unsolicited, offensive, or threatening messages.
- Harassing, stalking, intimidating, or bullying other users.
- Sharing explicit, pornographic, or sexually suggestive content.
- Making discriminatory remarks based on religion, caste, gender, disability, or sexual orientation.
Platform Misuse
- Using the Platform for commercial solicitation, marketing, or recruitment.
- Scraping, crawling, or harvesting user data through automated means.
- Attempting to reverse-engineer, decompile, or tamper with the Platform.
- Circumventing or attempting to bypass security or access controls.
- Using the Platform in any manner that could damage, disable, or impair its functionality.
Violations may result in immediate account suspension or termination and, where applicable, referral to law enforcement.
6. Matchmaking & Communication
StarVivah provides a platform to facilitate connections between potential life partners. We do not guarantee matches, outcomes, or the accuracy of information provided by other users.
- Match suggestions are generated algorithmically based on your stated preferences. StarVivah does not manually curate or endorse any specific match.
- Expressing interest or initiating contact with another user does not constitute any obligation on either party.
- All communication between users must occur through the in-app messaging system until both parties mutually agree to share personal contact information.
- You are solely responsible for evaluating the suitability of any match. We strongly recommend independent verification of a prospective partner's background before proceeding to any in-person meeting.
- StarVivah is not responsible for the conduct of users outside the Platform, including in-person meetings arranged through the Platform.
- You agree to exercise caution and good judgment when sharing personal or financial information with other users.
7. Subscriptions & Payments
StarVivah may offer free and paid subscription plans. Premium features are available to subscribed users as described in the Plan details at the time of purchase.
Billing
- All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
- Subscription fees are charged at the start of each billing period (monthly or annually, as selected).
- You authorize us to charge the payment method on file for recurring subscription fees.
Cancellation & Refunds
- You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period; you retain access to premium features until then.
- Subscription fees are non-refundable except where required by applicable law or where explicitly stated in a promotional offer.
- If your account is suspended or terminated due to a violation of these Terms, no refund will be issued.
Payment Security
Payments are processed through trusted third-party payment gateways. StarVivah does not store your full card or bank account details. For payment disputes, contact us at support@starvivah.com.
8. User Content
“User Content” refers to all information, photos, text, and other materials you submit to the Platform, including your profile and messages.
- You retain ownership of your User Content. By uploading content, you grant StarVivah a non-exclusive, worldwide, royalty-free licence to use, store, display, and process that content solely for the purpose of operating and improving the Platform.
- You represent and warrant that you own or have the rights to all content you submit, and that it does not infringe any third-party rights.
- You agree not to upload content that is defamatory, obscene, unlawful, or in violation of any third party's intellectual property or privacy rights.
- StarVivah reserves the right to remove any User Content that violates these Terms, without prior notice.
9. Intellectual Property
All content, design, trademarks, logos, software, and technology on the Platform (“Platform Content”) are the exclusive property of StarVivah or its licensors and are protected under applicable intellectual property laws.
- You may not copy, reproduce, distribute, modify, or create derivative works from any Platform Content without our prior written consent.
- The StarVivah name, logo, and related marks are trademarks of StarVivah. You may not use them without our express written permission.
- Any feedback or suggestions you provide about the Platform may be used by us without any obligation to compensate you.
10. Privacy
Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and use of your information as described in the Privacy Policy.
11. Disclaimers
The Platform is provided on an “as is” and “as available” basis without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
- StarVivah does not guarantee that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.
- We do not verify the identity, background, or intentions of all users, and we make no representations about the accuracy or completeness of user-provided information.
- We do not guarantee that any user will find a suitable match or that any connection made on the Platform will result in a successful relationship or marriage.
- Any decisions made based on information obtained through the Platform are made at your own risk.
12. Limitation of Liability
To the maximum extent permitted by applicable law, StarVivahand its directors, employees, partners, and agents shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform.
- Any loss of data, revenue, goodwill, or reputation.
- The conduct, online or offline, of any other user.
- Any unauthorized access to or alteration of your profile or data.
- Any content posted by users that is inaccurate, offensive, or otherwise objectionable.
In no event shall StarVivah's total liability to you for all claims exceed the amount you paid to StarVivah in the twelve (12) months immediately preceding the event giving rise to the claim, or INR 1,000, whichever is greater.
13. Indemnification
You agree to defend, indemnify, and hold harmless StarVivahand its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:
- Your access to or use of the Platform.
- Your violation of these Terms.
- Your violation of any third-party rights, including privacy or intellectual property rights.
- Any content you submit, post, or transmit through the Platform.
- Any misrepresentation made by you.
14. Termination
By You
You may deactivate or permanently delete your account at any time from your account settings or by contacting us at support@starvivah.com.
By StarVivah
We reserve the right to suspend or terminate your account, with or without notice, if:
- You violate any provision of these Terms.
- We suspect fraudulent, abusive, or illegal activity.
- We are required to do so by law or a competent authority.
- Continued access poses a risk to other users or the Platform.
Effect of Termination
Upon termination, your right to use the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination (including intellectual property, disclaimers, indemnification, and limitation of liability) will continue to apply.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the competent courts of India.
If you access the Platform from outside India, you are responsible for compliance with applicable local laws.
16. Dispute Resolution
We encourage you to contact us first to resolve any concern before escalating to formal proceedings.
- Step 1 — Contact us: Email us at support@starvivah.com with a description of your concern. We aim to respond within 7 business days.
- Step 2 — Escalation: If we are unable to resolve the matter informally within 30 days, either party may pursue formal legal remedies as set out in the Governing Law clause above.
You agree that any claim or dispute must be brought within one (1) year of the event giving rise to the claim, after which the claim is permanently barred.
17. Changes to These Terms
StarVivah may revise these Terms at any time. When we make material changes, we will:
- Update the “Last updated” date at the top of this page.
- Notify you via in-app notification or SMS for significant changes.
Your continued use of the Platform after the revised Terms are posted constitutes your acceptance of those changes. If you do not agree, you must stop using the Platform and may delete your account.
18. Contact Us
For questions, concerns, or requests related to these Terms, please reach out: